How do you respond to a Data Protection Board (DPB) complaint in India? Under DPDP Act 2023 and Rules 2025, a Data Fiduciary must acknowledge a DPB complaint within 48 hours and submit a formal written response to the Adjudicating Officer within 30 days. The response must address the specific complaint, state the company's legal position, list corrective actions taken, and provide a compliance commitment. Failure to respond can result in an ex-parte order and penalties of up to ₹250 crore.
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Talk to a DPDP Expert →Under the Digital Personal Data Protection Act 2023 (DPDP Act), a Data Principal (an individual whose personal data is being processed) has the right to file a complaint with the Data Protection Board of India if they believe a Data Fiduciary (a company or organisation) has violated their data rights.
Common grounds for DPB complaints include:
The Board is empowered to investigate complaints, adjudicate disputes, and impose substantial financial penalties on non-compliant organisations.
Adhering to timelines is non-negotiable. Missing a response window can result in an ex-parte order against your company.
| Action | Timeline | Notes |
|---|---|---|
| Acknowledge receipt of DPB notice | 48 hours | Written acknowledgment to the Adjudicating Officer |
| Submit formal written response | 30 days | From date of receipt of the Board's notice; extensions may be granted on application |
| Appear before Adjudicating Officer (if hearing scheduled) | As notified | May be in-person or video conference; representation by legal counsel permitted |
| Comply with Board's order | As specified in order | Typically 30–90 days; non-compliance triggers additional penalties |
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